What happens if I need to cancel, reschedule, or stop coaching?
The standard terms are designed to make coaching serious, scheduled, and mutually workable.
For scheduled sessions, please provide at least 24 hours' notice if you need to cancel or reschedule. If you cancel with less than 24 hours' notice, the session may be forfeited. If I agree to reschedule a late cancellation, a $50 late-cancellation fee may apply.
The cancellation policy is symmetric. If I cancel or reschedule with less than 24 hours' notice, you receive either a 30-minute complimentary session credit (in addition to rescheduling any missed session) or an equivalent service credit, at my discretion, except when the change is caused by circumstances beyond my reasonable control.
Standard monthly coaching packages begin with a 3-month initial engagement, billed monthly in advance. This gives us enough time to establish context, implement the first phase, observe patterns, and make meaningful adjustments.
There is also a 14-day early off-ramp after the onboarding session. If either of us determines during that period that continuing is not appropriate, services end at the end of the first month, and no further monthly payments are due under the initial engagement. Fees already paid for services provided are not refunded.
After the initial 3-month engagement, monthly coaching renews month-to-month. Either of us can discontinue monthly coaching with at least 14 days' written notice before the next renewal date.
The purpose of these terms is not to trap anyone. It is to protect the time, attention, and planning required for coaching to work well.
Before starting, you should review the applicable agreement and package terms so expectations are clear. If there is any conflict between this FAQ and the signed agreement or addendum, the signed documents control.